Terms & Conditions

This website is the property of Optimum Wellness Limited T/A Alive and Well having its registered office at Unit 17, Carlow Shopping Centre, Kennedy Avenue, Co. Carlow (“Alive and Well”). Registered company number 571805. All material on this website is copyright of Optimum Wellness Ltd T/A Alive and Well and may not be reproduced without permission.

These are the terms and conditions (the “Terms”) which will apply to your purchase of supplements, herbal remedies, skin care products, foods, essential oils and other goods (“Goods”) from our website at www.aliveandwell.ie (the “Website”).

These terms form the basis of a legally binding contract between Alive and Well and you. Please read the Terms carefully before accepting them and buying anything from the Website. If you need to reach us about these Terms or any other matter, please email us on info@aliveandwell.ie alternatively see the Contact Us page.

We reserve the right to change the Terms under which the Website and the Goods are provided. Any such change will be effective to all new orders once included in the text of these Terms and published on the website. You should check the Terms posted on this Website periodically to ensure that you are aware of and comply with the current version.

Disclaimer

The Website and the information on it, is at all times aiming to be truthful and accurate. However, the information contained on our Website and product pages may contain inaccuracies or typographical errors, for which we accept no liability. We will try and make sure that all information on the Website including description of the Goods and listed prices are accurate and correct at all times. We will endeavour to correct all information errors on the Website as soon as reasonably possible and if we reasonably think that such an error has affected your purchase of Goods we will attempt to contact you. However because we take these steps we accept no liability for any errors contained within this Website.

Information contained within this website does not constitute medical advice and is not intended to treat or diagnose any ailment or condition, and at all times we ask that you consult a qualified health practitioner or your GP if you are suffering from any disease or condition prior to ordering or taking any supplement or remedy written about, recommended or sold on this Website.

Separate notices and disclaimers apply to your use of the Website. By accepting these Terms you also agree to the notices and disclaimers that are set out elsewhere on the Website.

Placing Orders

Buying Goods
Orders can be made online at times that are convenient to you. However please note that orders will only be processed during normal business hours Monday to Friday. Alive and Well reserves the right to refuse to sell or supply goods to any person or company for any reason.

You make an offer to purchase product(s) from Alive and Well (your “Order”) by completing the ordering process on the Website. Your Order only constitutes an offer to purchase goods and does not form a binding contract until accepted by Alive and Well. On receipt of your Order we will send an order acknowledgement to the email address you provided during the ordering process.

When payment for goods and delivery charges if any, have been processed we will send a confirmation order dispatch email and the sending of that email makes the contract between Alive and Well and you. If a product is not available we will include details of the unavailable product in the order dispatch email. You will not be charged for a product that is not available. An order is accepted by Alive and Well only when payment in full to include delivery charges has been processed and received and the Goods have been dispatched.

Promotions and Discounts

Online offers and promotions are generally not available in our stores unless otherwise indicated. Store offers and promotions are not generally available online unless otherwise indicated. All offers are exclusive and may not be used in combination unless otherwise stated.

Delivery

You will receive an e-mail as soon as your items have been dispatched. If your order is delayed for any reason you will be notified as soon as possible. Delivery to Ireland will take approximately 1-2 working days after being despatched. Orders shipped to the UK can take 2-3 working days after being despatched. Delivery to the island of Ireland will incur a delivery charge of €5.50 when the order value is below €50.

If you require any more details regarding shipping please contact us at info@aliveandwell.ie or 059 9131008.

Please note that we cannot guarantee that 'An post Next Day Delivery' will arrive next day, or at weekends or bank holidays.

Payment and Pricing

All prices are displayed in Euros and include VAT at the applicable rate. Delivery charges if applicable are not included. If you are purchasing with a non-euro credit card the exchange rate shown on your statement is set by your card provider and not by Alive and Well.  Alive and Well reserves the right to alter prices without prior notice and to withdraw from sale any products advertised online at any stage without prior notification.

Credit Card Security

All transactions are processed by a third party credit card processing gateway. All transactions are highly encrypted and your card details are never retained by Alive and Well or any other party.

Cancelling Orders & Returns

Cancelling your Order

You may cancel your order by notifying us in writing at any time up to 10 days after your products have been delivered. The notification should state your order number and reason for cancellation. If you cancel your order after we have dispatched the products then you must return the products to us in a securely wrapped parcel to Alive and Well, Unit 17, Carlow Shopping Centre, Kennedy Avenue, Co. Carlow. The products should be returned in good condition and unopened. We recommend the use of a recorded delivery service. You can no longer cancel your order once you have opened the product containers or used the products. However your statutory rights regarding quality will remain unaffected. Alive and Well will refund the purchase price to the payment card used at the time of purchase once the Goods are returned. Postage costs will be refunded in full in the case of incorrect or damaged orders but not where you have elected to return goods for any other reason. Nothing under these terms and conditions affects your statutory rights.

Cancellation by us

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered; if we do not deliver to your area; or if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

General

Alive and Well will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control including but not limited to strikes, lockouts, failure of third parties systems or networks acts of God, fire, earthquake, storm, flood or other natural disaster civil unrest, acts of terrorism deliberate sabotage of or malicious damage to equipment or data or damage to or destruction of premises.

Alive and Well warrants that the goods supplied are of satisfactory quality reasonably fit for all the purposes for which these goods are normally supplied.

Alive and Well does not accept liability for any loss (direct, indirect or consequential) which may arise as a result of the use or the purchase of goods from this website or from reliance on information contained on this website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence. This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

You agree and we agree to submit to the exclusive jurisdiction of the Irish Courts for the determination of any disputes.