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Privacy Policy

Alive and Well collects details provided by you such as your name, e-mail address, delivery address and telephone numbers, this allows us to provide our sales and delivery service and to notify you of the status of your order. We do not store any credit or debit card numbers, instead we use a trusted third party payment gateway to take your card information. At no time do any staff of Alive and Well have access to your credit card numbers.

We will also collect non-personal data such as browser details and standard Internet log information which will be used for statistical purposes. This information cannot be used to identify anyone. These statistics help us to identify ways we can improve our service to better suit the needs of our customers.

Further to communications concerning your order, it may be necessary for us to contact you from time to time for administrative or operational reasons relating to our service. If you have agreed to be added to our mailing list, we may also use your contact details to send you news and information about Alive and Well products and services.

If any of the information that you have provided to changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to


Like many Internet sites, Alive and Well uses a standard in Internet activity known as "cookies". Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting Cookies in no way include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.

If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products through our online store.


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